Cookie Policy | Hearthlink

1. What Are Cookies?

Cookies are small text files that a website places on your device when you visit. They help the site remember certain information — such as your preferences — between visits.

Cookies do not contain your personal documents and they cannot run programmes on your computer. They are widely used to make websites work more reliably and to give site owners useful information about how pages are used.

Some cookies are temporary (they disappear when you close your browser), while others remain on your device for a set period.

2. Cookies We Use

Essential Cookies

Always active — cannot be disabled

Always on

These cookies are needed for the website to work. They handle your cookie preference record and keep the site functional. They cannot be turned off.

cookieConsent — stores your cookie preferences · localStorage · No expiry

Analytics Cookies

Optional — helps us improve

These cookies help us understand how visitors use our site — which pages are viewed and how people move around. All data is aggregated and anonymised.

_ga, _gid — Google Analytics page view tracking · up to 2 years

Marketing Cookies

Optional — used for relevant outreach

These cookies support advertising platforms that may show our services to people who have visited our site. You can opt out at any time.

_fbp — Facebook Pixel · 90 days

_uetsid — Microsoft Bing Ads · session

Preference Cookies

Optional — remembers your settings

These remember choices you make on the site, such as your region or language preference, so you don't have to set them again on each visit.

userLang, userRegion — language and region · 1 year

3. Your Cookie Preferences

Use the toggles above or the buttons below to set your preferences. Your choices are saved to your browser and will apply when you next visit our site.

Your preferences have been saved.

4. Third-Party Services

When marketing or analytics cookies are enabled, the following third-party services may place cookies on your device. Each has its own privacy policy:

Google Analytics — aggregated site usage reporting. Google Privacy Policy
Meta (Facebook Pixel) — audience measurement. Meta Privacy Policy
Microsoft Advertising (Bing) — ad performance measurement. Microsoft Privacy Policy

5. Managing Cookies in Your Browser

You can also control cookies directly through your browser settings. Select your browser below for step-by-step guidance.

Google Chrome

1. Click the three-dot menu (⋮) in the top-right corner.

2. Go to Settings → Privacy and security → Cookies and other site data.

3. Choose your preferred setting, or click See all site data and permissions to manage per-site cookies.

4. To delete existing cookies, select Clear browsing data and tick "Cookies and other site data".

Mozilla Firefox

1. Click the hamburger menu (☰) in the top-right corner.

2. Go to Settings → Privacy & Security.

3. Under Cookies and Site Data, select your preference or click Manage Data to remove specific sites.

4. You can also use Enhanced Tracking Protection for broader cookie blocking.

Apple Safari

1. On Mac: open Safari → Settings → Privacy.

2. Choose whether to block all cookies or cross-site tracking cookies.

3. Click Manage Website Data to see and remove cookies from specific sites.

4. On iPhone/iPad: go to Settings → Safari → Advanced → Website Data.

Microsoft Edge

1. Click the three-dot menu (…) in the top-right corner.

2. Go to Settings → Cookies and site permissions → Cookies and site data.

3. Toggle blocking options or click See all cookies and site data to manage individually.

4. Edge also offers a Tracking prevention feature under Privacy, search and services.

Note: disabling certain cookies may affect how our website functions, particularly the ability to remember your preferences.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and general privacy principles, you have the right to:

Withdraw your consent for non-essential cookies at any time using the controls on this page.
Request information about what data is collected through cookies.
Have cookie-based data deleted where technically possible.

Withdrawing consent for optional cookies will not affect the lawfulness of any processing that has already taken place. Essential cookies will remain active as they are necessary for the site to function.

Questions about our cookie practices? Contact us at [email protected].